Unless you’re running a major business out of your house, chances are you won’t need or be interested in the ability to do video conferencing with dozens of people at the same time. The same goes for an auto attendant and business software integrations. First decide which features are priorities for you (unlimited calling, voicemail-to-email, international calling plans, etc.) and then take a look at what each company offers. After all, there’s no sense in paying for features that you don’t need. 
When you're considering a new VoIP phone system for your business, it's important to include stakeholders from all of the key parts of your business in the planning and decision making process. Yes, this especially includes the IT staff and the data security folks since your voice communications will now be data. But it also needs to include folks who will be using the system to get work done, especially the work that drives revenue and engages customers. These people have invaluable insights into what's really needed versus what's simply cool and new. Plus, you'll need their input to select a phone system that will actually move your business forward as well as fit into your IT environment.
Businesses need a number of phone features to improve their productivity and efficiency. The investment in achieving this with a fixed landline service is high, while many VoIP providers offer many of these features for free. Even for the more advanced services paid for, a VoIP service costs significantly less than a regular landline phone service. https://www.lascomsolutions.co.uk/
Voice over internet protocol (VoIP) is the future of business communications. It relies on sending your calls as a digital signal over the internet, rather than physical phone lines. It provides the connectivity, agility, and mobility that modern companies need. That’s why so many of them are ditching traditional landlines in favour of the VoIP alternative.

Now that so many people are working from home, keeping your business' voice communications organized and centralized can be tricky. Fortunately, that's where cloud-served voice over IP (VoIP) providers can shine. With cloud VoIP (sometimes called a cloud PBX system), you can move direct extensions to new geographical locations simply by clicking a mouse. Devices can also change with similar ease either with a software download or simply by re-configuring call forwarding. With many of these systems also adding a wide variety of team collaboration features, cloud VoIP is probably the best COVID-19 investment a business can make.


There are some solutions to this issue if you have concerns. The most obvious is to utilize Uninterruptable Power Supplies (UPS) for those short outages, or a generator if you live somewhere where outages are more common (and for your fridge!). With so many people having cell phones these days most people will not be too concerned with this issue, especially when they consider the money they are saving. Most services include a call forwarding feature so you can always set that up to go to your cell phone so you do not miss important calls.
Designed for busy executives and professionals, Yealink SIP-T52S is an easy-to-use Media IP Phone with a 2.8-inch color-screen and a distinctive appearance and structure. For its simplified and user-friendly design as well as user interface, it brings the IP phone and users closer to an unparalleled operating experience. With Yealink Optima HD voice technology, T52S enhances its audio quality, adding Opus audio codec delivering superb audio and voice communications.

Ooma is a popular VoIP solution for businesses, and now that there’s a residential option, Ooma is even a great option for you at home. With this new addition to its services, Ooma has traditional phone companies running scared. After all, you just can’t compare the features, quality, and service that you get from a top-of-the-line brand name like Ooma. To begin with, the service is totally free. You read that correctly; Ooma’s residential VoIP is totally free. If you need more advanced features, you’ll have to pay for them. But even the Premium plan is very affordable. With both plans, you’ll get crystal clear sound quality, basic features like call waiting, online call logs, call return, and 911 services bundled into the plan. More advanced features include voicemail forwarding and monitoring, Ooma mobile calling, international calling, and custom ring patterns.
What makes SIP so popular is not only that it's deep and flexible, but also because it was purpose-built to engage in multimedia (meaning not just audio but also video and even text) communications over TCP/IP networks. For VoIP calls, SIP can set up calls using a number of IP-related protocols, including the Stream Control Transmission Protocol (SCTP), the Transmission Control Protocol (TCP), and the User Datagram Protocol (UDP), among others. But it can also handle other functions, including session setup (initiating a call at the target endpoint—the phone you're calling), presence management (giving an indicator of whether a user is "available," "away," etc.), location management (target registration), call monitoring, and more. Despite all that capability, SIP is simple compared to other VoIP protocols primarily because it's text-based and built on a simple request/response model that's similar in many ways to both HTTP and SMTP. Yet, it's still capable of handling the most complex operations of business-grade PBXes.  

Connectivity –VoIP is all about improved connectivity. That’s also a key factor when choosing a VoIP phone for your workplace. Phones which offer Wi-Fi connectivity are really handy – especially if you’re looking at cordless phones. They don’t require you to connect them up to your router via Ethernet. Models with built-in Bluetooth are great, too. They let your staff use hands-free headsets instead of handsets, giving them all the benefits of a mobile device.
Not every internet connection is VoIP ready, so before you sign up, make sure that your line will provide you with the level of VoIP speed and service you need. You can easily find resources online for checking the speed and call quality of your connection. The quality of your connection can potentially impact the clarity of your calls, so pay close attention. 

We recognize that not all our readers’ businesses are based in the US. So we took another pass at our content to provide more information on each provider’s international offerings. And because 8x8’s international rates on calls made from the US are so good, we bumped it up to our number five spot. Finally, we added info about Ooma’s new plan (Ooma Office Pro) to the offerings mentioned below.
Work When & Where You Want – One very popular and common feature of business VoIP systems is called “find me/follow me.” Instead of having separate numbers for your office, cell phone, and home office, you have one “virtual extension.” You can program the virtual business phone service to ring all of your extensions simultaneously, or in a specific order, and you decide how to handle a missed call. You decide if a call should go to your voicemail, or to another extension. When you make a call using your cloud phone system, the receiving caller ID will show your business phone number, regardless of which device you are calling from.
Vonage is probably one of the most well-known PBX providers on the market—and for good reason. Vonage phone service is easily scalable, so it can keep up with your business as it grows while maintaining affordable pricing. Vonage also offers integrations with everything from Salesforce to Slack. So if your business outgrows your current customer relationship management tools, you can switch without having to worry about whether your VoIP communications service offers integration with your new CRM.
You can use our quote request form at the top of the page if you’d like us to pair up with providers that best fit your needs. Unfortunately, we don’t generate quotes for residential VoIP providers at this time. Still, whether you’re looking for residential or business service, you can rest assured that you’ll save hundreds to thousands of dollars a year once you’ve switched to IP phone service.
Vonage is probably one of the most well-known PBX providers on the market—and for good reason. Vonage phone service is easily scalable, so it can keep up with your business as it grows while maintaining affordable pricing. Vonage also offers integrations with everything from Salesforce to Slack. So if your business outgrows your current customer relationship management tools, you can switch without having to worry about whether your VoIP communications service offers integration with your new CRM.
Businesses need a number of phone features to improve their productivity and efficiency. The investment in achieving this with a fixed landline service is high, while many VoIP providers offer many of these features for free. Even for the more advanced services paid for, a VoIP service costs significantly less than a regular landline phone service. https://www.lascomsolutions.co.uk/
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For a VoIP system to work, it needs a means of routing calls between users or to the outside world. In a cloud based system, a virtual PBX does that job. What that means to you is that the provider is running a large PBX operation in a data center somewhere, and slicing off a little of it to dedicate to your organization in exchange for your money. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network.
VoIP Office, a leading provider of Cloud based communications, makes it affordable and easy to connect to anyone, anywhere in the world. Our communications solutions meet the needs of any type of business in any industry, from home offices to large enterprises. VOIP OFFICE is a new-generation cloud based communications provider that offers all the features of your traditional PBX along with the latest functionality enabled by the use of VoIP technology. Voip Office integrates easily with your business applications, seamlessly integrating your desktop and your office into one interconnected system.
For a VoIP system to work, it needs a means of routing calls between users or to the outside world. In a cloud based system, a virtual PBX does that job. What that means to you is that the provider is running a large PBX operation in a data center somewhere, and slicing off a little of it to dedicate to your organization in exchange for your money. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network.
Few things in life are set in stone, and the same should be true of your VoIP plan. It’s wise to find a plan that is scalable and which you can easily expand if need be. You’ll want to know if you can break your contract early if you find a better deal elsewhere, or if you can easily switch plans with the same company in order to take advantage of more features, or to get rid of some you don’t need. 
While we think Grasshopper is great for small businesses, it misses out on our “Best Small-Business Phone Service” title because, compared to Ooma, Grasshopper is a little expensive. Grasshopper plans start at $26 per month, assuming you sign up for annual billing. And starting plans include only one business phone number with up to three extensions.
Your IT staff will understand the basics of what needs to be done before a VoIP system can be selected and installed. That will include capacity testing on your current pipes and a thorough audit of your organization's network management capabilities to make sure they can support and secure the new flow of VoIP data. But for business-level users, selecting a phone system that will help them keep their various processes moving forward, especially the customer-facing ones, starts with understanding what VoIP really is.
The service's we detail below, however, aren't triple play providers. Every service detailed here is an independent residential VoIP provider that you can use over any broadband internet connection. But while that means their pricing is probably somewhat more transparent than in a triple play scenario, some of them do still obscure the real number you'll wind up paying. This can happen in several ways.
Similar to its popular small business VoIP solution, Ooma Office, the company touts its on-premises VoIP appliance to power its residential service. You'll find three versions of this device to choose from: the Ooma Telo, Ooma Telo Air or Ooma Telo 4G, but they all sit between your Internet router and your phones, making installation of this low-cost service plug-and-play.  
For larger systems, and for systems where security is critical, the old internet connection is no longer adequate. The internet doesn't do quality of service (QoS), and bandwidth can be unpredictable. Network congestion can ruin a business phone call, and activities such as DNS hijacking can put your business at risk. While we all love the internet, it's not necessarily the safe place for your business voice communications. If you fall into this category, remember that while the internet runs using the IP protocol and VoIP runs over the IP protocol, that doesn't mean that VoIP must run over the internet. You can get the same software benefits of VoIP by running your voice network over dedicated lines. Sure, it will cost more, but it will also ensure crystal clear voice quality as well as the ability to implement much-improved data security.
VoIP transforms outgoing or incoming calls into a digital signal and sends it through the internet, converting it to a standard telephone signal to reach a non-VoIP number. This allows you to receive business calls on your personal mobile device. You can even make calls through your VoIP provider’s app on your smartphone—and you won’t have to worry about clients ignoring your call since their caller ID will register your business number instead of your personal number.
Be aware, however, that there are significant security implications regarding the use of mobile softphones on employee-owned devices. While it's possible for your employees to simply download the appropriate software from their respective app store, your IT department should be involved with allowing access while also confirming that necessary security steps are taken. Also be aware that there are important reasons not to allow soft phone installations on private devices of any type because you may not be able to remove that phone client if the employee leaves the company, and because local laws may impact how much control you have over the use of the device.

Voice over internet protocol (VoIP) is the future of business communications. It relies on sending your calls as a digital signal over the internet, rather than physical phone lines. It provides the connectivity, agility, and mobility that modern companies need. That’s why so many of them are ditching traditional landlines in favour of the VoIP alternative.

However, you may also want features like on-hold music, call queues, voicemail to email translation, and automatic answering and forwarding of calls. If all of the employees are working out of the office, you can use the automatic attendant to determine which employee should receive the call. The attendant then can route the call to that employee’s mobile phone.
Connectivity –VoIP is all about improved connectivity. That’s also a key factor when choosing a VoIP phone for your workplace. Phones which offer Wi-Fi connectivity are really handy – especially if you’re looking at cordless phones. They don’t require you to connect them up to your router via Ethernet. Models with built-in Bluetooth are great, too. They let your staff use hands-free headsets instead of handsets, giving them all the benefits of a mobile device.
Verizon is a household name when it comes to all things calling, and its residential VoIP services don’t disappoint. You can get both unlimited or per-minute calling plans from this communications solution giant. Verizon uses advanced fiber-optic networks to deliver the most crystal-clear sound quality too. So, you’re never struggling to hear and understand what someone on the other line is saying to you.
Voicemail routing can take multiple forms, but they're basically rules you can apply to incoming calls that will automatically route them to voicemail without even causing a ring. For example, if calls come in with Caller ID blocked, those can be routed directly to voicemail. Or if you're simply not into talking to anyone, you can hang out a digital Do Not Disturb sign and route all calls to voicemail, perhaps until you're feeling more social or every day between the hours of 9 PM and 7 AM. 
That's the basics of UCaaS, but the concept is constantly evolving to include more communication and collaboration technologies. Those capabilities also get tweaked to provide new benefits, sometimes general, sometimes aimed at specific business use cases, like call centers or help desk operations, for example. The key is integration. Voice is becoming integrated with other back-end apps.
It's also possible to switch a call from a mobile device to a desktop line or vice versa. Business products generally offer several pricing levels based on the number of lines needed, ranging from approximately $20 per line for large organizations to $35 per line for smaller groups. Even from an administrative perspective, you should be careful, however, when migrating to a new phone system. Whether you're an individual just buying a new land line or a business moving from an old-style PBX system, or even just switching to a different VoIP provider, the process should be approached carefully and only after thorough planning.

Most of these VoIP solutions will require stable and consistent internet connectivity at every location where wired phones are to be used. At the very least, your business phone system must have access to a business class internet link to the cloud. This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. But it's important to know that you will also need a router that can create a virtual LAN (VLAN), and one that has the ability to encrypt voice traffic, and only your voice traffic. VoIP security from end to end for all calls is now a business necessity.

If cookie-cutter solutions aren’t a good fit for your communication needs, we can help. Our need-based, custom solutions are developed from years of working with businesses just like yours. Whether you need a cost effective replacement for your current system or want to custom tailor a new system with our suite of features, SpectrumVoIP can assist.

Vonage Business is the biggest name in VoIP, and the good news is it’s a leader in residential VoIP too. Vonage has powerful, nationwide infrastructure, ensuring 100% uptime whenever you make or receive a VoIP call through your home IP phone or the Vonage smartphone app. All pricing packages are billed monthly, with no contracts. However, if you agree to be billed annually, Vonage will reward you with close to a 50% discount on your first 6 months.


With integration being at the heart of VoIP and UCaaS, you can't make a purchasing decision here without thinking about the future. On one side, think about what you'll need in 1-5 years. On the other side, consider each vendor carefully to see what they've done over the last half decade in terms of product development and keeping up with VoIP and UCaaS trends.
That covers VoIP basics, but what about the more advanced options, and why is VoIP able to offer more advanced features where a regular phone can/t? Again, the secret is software. A VoIP system, whether home or business, can access a much richer software layer than a standard line from the plain old telephone service (POTS). On the business side, this flexibility has extended to integrating VoIP with other forms of communication to such a degree they all become a single platform, generally called Unified Communications as a Service (UCaaS). You won't anything that sophisticated when you're shopping for residential service, however.
Businesses working remotely should keep in mind, though, that Ooma doesn’t offer any videoconferencing tools. Instead, you get a conference line that lets at-home employees collaborate over the phone. That puts Ooma a pace behind some of the other providers on our list, but with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn’t be a major issue.

The following table provides a high level summary of how residential VoIP service compares to other alternative solutions for home phone service. The table compares this service to a regular landline, a bundled phone service from a cable company such as double or triple play, and a cell phone service. The cell phone is included as some people decide to just get rid of their wired phone and use their cell phone for all calls. Free services such as Skype are not included as they are not effective, like for like, landline replacements in our opinion.

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