Similar to Ooma's residential service (below), AXvoice deploys its home VoIP with the help of an appliance, appropriately called the AXvoice Device, which sits between your home's phones and your Internet router. This device not only serves as a bridge between your old phones and the new VoIP service it also enables many of the advanced features that straight POTS bridges often don't address.
Another area of business VoIP support covers the growing number of mobile employees using softphones for sending and receiving calls from a laptop or mobile device. With a cloud-based PBX solution, you can have employees at different physical locations, including multiple time zones. This makes it easier to support longer business hours to cover your entire customer base. Most of the business offerings offer call routing based on the time of day and time zone.
With all the features and functionality Nextiva includes, the fact that no plan exceeds 60 bucks a month is notable. A micro-sized office could get by easily with the bare-bones Office Pro setup, but the advanced features of Office Pro Plus and Office Enterprise are tempting for a few dollars more: the Nextiva mobile voice and video app and the Team Presence status indicator (both included in Office Pro Plus) are useful upgrades, as are call recording and the number-meshing Nextiva Anywhere app (Office Enterprise).
While there are still a few other legacy protocols around, and a few non-SIP standards, such as H.232, SIP is what's used for the vast majority of modern VoIP phone systems. The most common use I've seen for H.232 has been in dedicated video conferencing systems. SIP, meanwhile, handles phone service, video conferencing, and several other tasks just fine, which is why its use is so widespread. Where it has trouble is with data security, but more on that in a bit.
If that all is starting to sound more complex than it's worth, remember that turning your PBX into a software solution means significant opportunity for flexibility and integration that you simply can't get any other way. After all, programmers can now treat your phone like an app. Where that's taken us is to the fast-changing UCaaS paradigm (more on that below). Here, traditional VoIP providers, like the ones we review as part of this review roundup, provide additional software capabilities that are all implemented and managed from a single, unified console.
If you're wondering what you get with a softphone that you won't with a standard phone handset, then that depends on the service. Business-class softphones offer all kinds of features related to online meeting collaboration, call routing, multi-line conference calling, and more. From a residential VoIP perspective, you'll most often find video conferencing (though more and more this is becoming a separate product from most providers), a voicemail-to-text converter, detailed call records, and user controls for users other than yourself. Some services also offer faxing, text chat, and call metering so you can see how much you're spending.
VoIP transforms outgoing or incoming calls into a digital signal and sends it through the internet, converting it to a standard telephone signal to reach a non-VoIP number. This allows you to receive business calls on your personal mobile device. You can even make calls through your VoIP provider’s app on your smartphone—and you won’t have to worry about clients ignoring your call since their caller ID will register your business number instead of your personal number.
A key attraction of VoIP is that it gives these systems the flexibility to work in a wide variety of environments ranging from analog desk phones to softphones piggy-backing on a cell phone. These systems can often also integrate all or part of their softphone clients into other back-office applications, like your customer relationship management (CRM) or help desk platforms. Simply picture the standard interface of such an app that suddenly sports a dial pad and some function buttons as a pop-up screen and you'll have a very basic idea of how some of this works. In addition, these cloud based systems can have a variety of phone numbers in global locations, so that your customers can have free access to your phone at little or no charge.
Yes it is really this simple. Just connect your telephone adapter to your home Internet by connecting a cable between it and your router or modem. Then connect your existing phone to the adapter and you should be good to go. If you decided to use your own adapter, you will likely be required to run a quick configuration script that is supplied by your service provider.