Price – Is the model of phone something that fits within your business’s budget? There’s no benefit in splashing out on a top-of-the-range desk phone that you can’t afford, especially if you only need the basic functionality of VoIP calls. When comparing prices of the best VoIP telephones, you should be thinking of value, not cost. Keep the following criteria in mind when deciding if a price represents value for money.
While you could choose a softphone, having dedicated hardware for your VoIP system comes with many benefits. There are a lot of VoIP desk and office phone options out there. They offer traditional phone services, as well as a variety of additional features. Some will be perfect for certain businesses and not quite right for others. We’ve put together this countdown of the best VoIP phones of 2020 to ensure you get the right ones for you.

One of the most exciting and clear differences between a cloud PBX provider and a standard telephone system is software. Your IT staff will find a host of new software tools to help monitor and manage the system. But what catches most business operators' eyes are two key capabilities that software provides: back-end integration and softphones. The latter is exactly what the name implies, a phone that's rendered entirely in software allowing any compatible device to become a phone as long as it has an internet connection, a speaker, and a microphone. More on that below.
SIP is built to work on a peer-to-peer (meaning endpoint to endpoint) basis. Those two points are called the "user-agent client" and the "user-agent server." Remember that those points can be swapped, so that in SIP, the endpoint making the call is the user-agent client initiating the traffic and endpoint receiving the call is the user-agent server receiving the call.
Vonage Business is the biggest name in VoIP, and the good news is it’s a leader in residential VoIP too. Vonage has powerful, nationwide infrastructure, ensuring 100% uptime whenever you make or receive a VoIP call through your home IP phone or the Vonage smartphone app. All pricing packages are billed monthly, with no contracts. However, if you agree to be billed annually, Vonage will reward you with close to a 50% discount on your first 6 months.
Because they're working across such a multitude of channels, many of today's phone systems are adopting the moniker of Unified Communications-as-a-Service (UCaaS). These are generally cloud-based, virtual PBXes (private branch exchanges) that include at least one, usually multiple, software clients to enhance their functionality on the web, desktop, and a variety of mobile devices. UCaaS systems have a wide variety of feature sets based on the tried and true VoIP. Even residential VoIP systems come with features that are simply impossible using a conventional telephone system.
The Yealink Touch-sensitive HD IP Conference Phone CP920 is comprised with the Android 5.1 operating system. With a user-centric design, it combines simplicity of use with sophistication of features, being perfect for small to medium sized conference rooms. With its crystal-clear audio quality, your conversation will sound natural and bright anywhere with well-designed CP920. The Yealink CP920 can be not only paired with your mobile staff –smartphone or PC/tablet via Bluetooth, but also is a good choice for businesses that use a public switched telephone network (PSTN) after combining with CPN10 PSTN Box. As a valuable complement for your conference room, CP920 conference phone strikes an excellent balance between ease-of-use and powerful features, giving you a simply and clearly engaging business conference experience.
Phone.com straddles the line between business and residential VoIP with a bunch of pricing plans suited to families. It structures its packages a little differently than its competitors. Customers can choose between pay-per-minute plans, which are cheaper but have fewer functions, or unlimited plans, which are more expensive but all-inclusive. The pay-per-minute plans come with a 30-day money back guarantee.
Most of these VoIP solutions will require stable and consistent internet connectivity at every location where wired phones are to be used. At the very least, your business phone system must have access to a business class internet link to the cloud. This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. But it's important to know that you will also need a router that can create a virtual LAN (VLAN), and one that has the ability to encrypt voice traffic, and only your voice traffic. VoIP security from end to end for all calls is now a business necessity.
With integration being at the heart of VoIP and UCaaS, you can't make a purchasing decision here without thinking about the future. On one side, think about what you'll need in 1-5 years. On the other side, consider each vendor carefully to see what they've done over the last half decade in terms of product development and keeping up with VoIP and UCaaS trends.
The following table provides a high level summary of how residential VoIP service compares to other alternative solutions for home phone service. The table compares this service to a regular landline, a bundled phone service from a cable company such as double or triple play, and a cell phone service. The cell phone is included as some people decide to just get rid of their wired phone and use their cell phone for all calls. Free services such as Skype are not included as they are not effective, like for like, landline replacements in our opinion.
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