For a VoIP system to work, it needs a means of routing calls between users or to the outside world. In a cloud based system, a virtual PBX does that job. What that means to you is that the provider is running a large PBX operation in a data center somewhere, and slicing off a little of it to dedicate to your organization in exchange for your money. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network.
The Auto Attendant is your fully customizable virtual receptionist, allowing callers to select their desired destination at will. Whether they need a specific department, directions to your business, or access to your Dial-by-Name Directory, your Auto Attendant can do it all. Configure your Auto Attendant in a snap through your online Web Portal, or by ca
Voice over internet protocol (VoIP) is the future of business communications. It relies on sending your calls as a digital signal over the internet, rather than physical phone lines. It provides the connectivity, agility, and mobility that modern companies need. That’s why so many of them are ditching traditional landlines in favour of the VoIP alternative.

Mobile clients are softphones optimized for a particular mobile OS and for being used in mobile situations. This means they're designed to switch easily between different cell and wireless connections on the fly. This means you can let your employees use whatever the cheapest wireless connection around them happens to be—and often that can be free. They also let your employees use your company's phone system on their own devices.


An important disadvantage of the landline is that you cannot easily scale it up or down. This is why many companies with rapidly expanding or contracting business sizes prefer VoIP because it allows enterprise management to easily add, edit or even delete user rights centrally through the control panel. It is not necessary to follow the tedious processes involved if you are using a regular landline. This makes internet phone technology significantly more suitable for large business organizations.


Our editors have researched and tested hundreds of systems, filtering out industry leading business phone services with the highest levels of reliability, backed by unparalleled customer service, and aggressive price points. The small business VoIP providers we've featured below offer custom packages for any budget, dedicated support reps, competitive pricing, and a fully managed, hands-on approach to getting your new business VoIP system up and running in the shortest possible time. Compare these providers below, some of which are from our partners, to find the right one for you.

Businesses working remotely should keep in mind, though, that Ooma doesn’t offer any videoconferencing tools. Instead, you get a conference line that lets at-home employees collaborate over the phone. That puts Ooma a pace behind some of the other providers on our list, but with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn’t be a major issue.
BYOD stands for bring your own device. This term refers to employees conducting company business on personal laptops, tablets, and phones instead of on company-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. However, extra IT security layers and company guidelines for BYOD are on you.

Unless you’re running a major business out of your house, chances are you won’t need or be interested in the ability to do video conferencing with dozens of people at the same time. The same goes for an auto attendant and business software integrations. First decide which features are priorities for you (unlimited calling, voicemail-to-email, international calling plans, etc.) and then take a look at what each company offers. After all, there’s no sense in paying for features that you don’t need. 
Your IT staff will understand the basics of what needs to be done before a VoIP system can be selected and installed. That will include capacity testing on your current pipes and a thorough audit of your organization's network management capabilities to make sure they can support and secure the new flow of VoIP data. But for business-level users, selecting a phone system that will help them keep their various processes moving forward, especially the customer-facing ones, starts with understanding what VoIP really is.
The Yealink Touch-sensitive HD IP Conference Phone CP920 is comprised with the Android 5.1 operating system. With a user-centric design, it combines simplicity of use with sophistication of features, being perfect for small to medium sized conference rooms. With its crystal-clear audio quality, your conversation will sound natural and bright anywhere with well-designed CP920. The Yealink CP920 can be not only paired with your mobile staff –smartphone or PC/tablet via Bluetooth, but also is a good choice for businesses that use a public switched telephone network (PSTN) after combining with CPN10 PSTN Box. As a valuable complement for your conference room, CP920 conference phone strikes an excellent balance between ease-of-use and powerful features, giving you a simply and clearly engaging business conference experience.
The following table provides a high level summary of how residential VoIP service compares to other alternative solutions for home phone service. The table compares this service to a regular landline, a bundled phone service from a cable company such as double or triple play, and a cell phone service. The cell phone is included as some people decide to just get rid of their wired phone and use their cell phone for all calls. Free services such as Skype are not included as they are not effective, like for like, landline replacements in our opinion.
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