Now that so many people are working from home, keeping your business' voice communications organized and centralized can be tricky. Fortunately, that's where cloud-served voice over IP (VoIP) providers can shine. With cloud VoIP (sometimes called a cloud PBX system), you can move direct extensions to new geographical locations simply by clicking a mouse. Devices can also change with similar ease either with a software download or simply by re-configuring call forwarding. With many of these systems also adding a wide variety of team collaboration features, cloud VoIP is probably the best COVID-19 investment a business can make.
BYOD stands for bring your own device. This term refers to employees conducting company business on personal laptops, tablets, and phones instead of on company-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. However, extra IT security layers and company guidelines for BYOD are on you.

While you could choose a softphone, having dedicated hardware for your VoIP system comes with many benefits. There are a lot of VoIP desk and office phone options out there. They offer traditional phone services, as well as a variety of additional features. Some will be perfect for certain businesses and not quite right for others. We’ve put together this countdown of the best VoIP phones of 2020 to ensure you get the right ones for you.


Packed with advanced phone system features necessary to operate a small to medium businesses, such as hosted PBX capabilities, desk-to-desk calling, automated attendant systems, call routing and even music-on-hold, Business phone services powered by VoIP technology make it easy for any company to operate with the same level of professionalism customers expect from large scale enterprise systems. Business VoIP systems also include overall Unified Communication solutions to empower the mobility and flexibility needed for any size businesses. With an inexpensive, feature filled phone solutions, your business can operate at a high level on par with large scale systems, without having to worry about the cost.
The service's we detail below, however, aren't triple play providers. Every service detailed here is an independent residential VoIP provider that you can use over any broadband internet connection. But while that means their pricing is probably somewhat more transparent than in a triple play scenario, some of them do still obscure the real number you'll wind up paying. This can happen in several ways.
Softphones are increasing in importance in VoIP offerings to the point that for some they're the only choice. They are a critical part of UCaaS and are as common on mobile phones and tablets as they are on desktop PCs. For workers in call centers, softphones are a common tool because of they're the front-end window of any CRM or help desk integration. So, for example, a softphone can combine a telephone conversation with text chat and screen sharing, which means a conversation between two employees can seamlessly add more participants, handle private text chats between those participants while the call is still going on, and extend to a collaboration session in which the group shares screens, documents, and data—no prep, no reserved lines, just button clicks.  
SIP networks usually have a proxy server and a SIP gateway. The proxy sever helps lighten the functional requirements of SIP endpoints. It also acts as both client and server, but it adds functionality around call routing and policy-based management. SIP gateways handle the routing and connectivity requirements for connecting SIP calls to other networks. Typically, the advanced features of the VoIP vendors we review here are largely based on the proprietary management technology they build into their proxy servers and gateways. By offering VoIP solutions where these elements of a SIP solution are hosted in the cloud, the providers reviewed here have more flexibility in building advanced features since they have more control over deployment and reliability.
The EXP40 Expansion Module for the SIP-T46S, SIP-T46G, SIP-T48S, and SIP-T48G, expanding the functional capability of your sip phone. It features a large graphic LCD. Two pages of 20 flexible buttons are shown and can be program up to 40 various features. The productivity-enhancing features include BLF/BLA, speed dialing, call forward, transfer, park, and pickup.
Verizon is a household name when it comes to all things calling, and its residential VoIP services don’t disappoint. You can get both unlimited or per-minute calling plans from this communications solution giant. Verizon uses advanced fiber-optic networks to deliver the most crystal-clear sound quality too. So, you’re never struggling to hear and understand what someone on the other line is saying to you.
Fortunately, there are several dedicated residential VoIP providers who offer nationwide service, usually with worldwide calling plans. With one of these you should be offered at least four core features. Those include caller ID, voicemail hosted by the provider (meaning you don't need an answering machine), call waiting (essentially a one-line hold), 911 support (sometimes called "E911"), and three-way calling allowing you to reach out to a third participant in any phone conversation. There will likely be a slew of other features available, but they'll differ across quality providers while these four should always be available. Most of these will work in a two-step process:
Like the rest of us, you probably don't like to get hassled with unwanted phone calls when you’re at home. You can also implement “enhanced call forwarding” to reroute and block the numbers that you specify, without the caller having any idea. You also can set up your phone to block international and directory assistance calls, so they don’t bother you at home. 
It's also possible to switch a call from a mobile device to a desktop line or vice versa. Business products generally offer several pricing levels based on the number of lines needed, ranging from approximately $20 per line for large organizations to $35 per line for smaller groups. Even from an administrative perspective, you should be careful, however, when migrating to a new phone system. Whether you're an individual just buying a new land line or a business moving from an old-style PBX system, or even just switching to a different VoIP provider, the process should be approached carefully and only after thorough planning.
That situation is for fairly pristine network and business conditions, however. Companies with legacy equipment or unique business needs may need a hybrid PBX, in which a portion of the voice network remains in the analog world, while the rest is converted to cloud-based VoIP. This could happen if you occupy an older building without the necessary Ethernet infrastructure to support VoIP or if you had custom software built a long time ago that simply isn't compatible with newer phone technologies.
If you’re located in one of the 21 states currently serviced by Verizon Fios—which are mostly in the northeast—you’ll have access to one of the fastest internet connections available, which is perfect for VoIP. If you’re in DSL-only country, the speed will be slower, but uptime is still guaranteed at 99.95%. Either internet option will support steady VoIP service, and if your business is more medium-sized than small, Verizon could add up to a better value in the long run (especially if you’re in Fios territory).

On the higher end of this space, hosted PBX providers, such as RingCentral Office, will generally offer (sometimes even require) on-premises handset hardware, like desk or cordless VoIP phones that get sent to you pre-configured to work with their service. Plug the phones in, make sure they see an internet connection, and after some self-configuration time, your VoIP service goes live auto-magically.
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That situation is for fairly pristine network and business conditions, however. Companies with legacy equipment or unique business needs may need a hybrid PBX, in which a portion of the voice network remains in the analog world, while the rest is converted to cloud-based VoIP. This could happen if you occupy an older building without the necessary Ethernet infrastructure to support VoIP or if you had custom software built a long time ago that simply isn't compatible with newer phone technologies.
Verizon is a household name when it comes to all things calling, and its residential VoIP services don’t disappoint. You can get both unlimited or per-minute calling plans from this communications solution giant. Verizon uses advanced fiber-optic networks to deliver the most crystal-clear sound quality too. So, you’re never struggling to hear and understand what someone on the other line is saying to you.
Another area of business VoIP support covers the growing number of mobile employees using softphones for sending and receiving calls from a laptop or mobile device. With a cloud-based PBX solution, you can have employees at different physical locations, including multiple time zones. This makes it easier to support longer business hours to cover your entire customer base. Most of the business offerings offer call routing based on the time of day and time zone.

You've probably been offered a home VoIP solution several times already if you've got cable TV service or if you're getting your Internet access from one of the larger Internet Service Providers (ISPs). Outfits like those love offering voice as the third leg of a "triple play" sales pitch: Internet, TV, and phone. When you see those offerings, what you'll be buying is a VoIP-based phone service, though generally one with slightly fewer features than you'll get from a dedicated VoIP provider because the provider generally isn't focused on their VoIP product, but one of the other two.
While understanding the basics of VoIP and SIP is important, setting one of these systems up will require some general network knowledge, too. For the best quality, you will need to meet a minimum upstream and downstream data throughput requirement. In addition, you'll also need to meet a minimum latency number (that is, the time between when a signal leaves a remote computer and when your system receives it), typically measured in milliseconds. It is possible to test your network connection to see if it will support a VoIP service. RingCentral offers this service from their website, other vendors like to have their service engineers do it for you.  
Business VoIP is the modern form of business phone service utilizing an internet connection instead of a PSTN landline connection. By sending your voice, video, and data communications through your internet network, your business can achieve a high quality VoIP phone system for a fraction of traditional legacy setups. Business VoIP solutions differ from landline services as feature rich alternatives for small to medium sized businesses.
With all the features and functionality Nextiva includes, the fact that no plan exceeds 60 bucks a month is notable. A micro-sized office could get by easily with the bare-bones Office Pro setup, but the advanced features of Office Pro Plus and Office Enterprise are tempting for a few dollars more: the Nextiva mobile voice and video app and the Team Presence status indicator (both included in Office Pro Plus) are useful upgrades, as are call recording and the number-meshing Nextiva Anywhere app (Office Enterprise).
The SIP-T46S IP phone is the communications tool for busy executives and professionals. This business phone has a faster interface with a rich, high-resolution TFT color display. It’s built with Yealink Optima HD technology, and wideband codec enabling crystal clear communications. The SIP-T46S is also built with Gigabit Ethernet technology for rapid call handling and use with accessories like a Bluetooth USB Dongle and a WiFi USB Dongle.
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Most of these VoIP solutions will require stable and consistent internet connectivity at every location where wired phones are to be used. At the very least, your business phone system must have access to a business class internet link to the cloud. This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. But it's important to know that you will also need a router that can create a virtual LAN (VLAN), and one that has the ability to encrypt voice traffic, and only your voice traffic. VoIP security from end to end for all calls is now a business necessity.
The majority of plans are loaded with a great selection of features that can come in handy when you are making or receiving calls. Many providers offer over 30 features included in the low monthly fees. These include basic call management features such as call waiting, call forwarding, call blocking, caller ID name, do not disturb, and voicemail. More advanced features such as the voicemail to email feature let's you access your messages at anytime, even when you are away from your home, simply by checking your email inbox. Distinctive ringing, additional virtual numbers, and Smartphone Calling App's are other examples of more advanced features that can be useful.
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