While home VoIP systems are fairly straightforward to set up and use, a VoIP system for all but the smallest of businesses can be quite complex, In addition to have multiple users, business VoIP systems have complex feature sets that are necessary to conduct business in today's world. In addition, a business VoIP implementation must take into account the existence of the data network, even though in most cases it won't share the same infrastructure. This will mean switches and routers optimized for voice traffic, and security that's suitable for both business and VoIP.
When you're considering a new VoIP phone system for your business, it's important to include stakeholders from all of the key parts of your business in the planning and decision making process. Yes, this especially includes the IT staff and the data security folks since your voice communications will now be data. But it also needs to include folks who will be using the system to get work done, especially the work that drives revenue and engages customers. These people have invaluable insights into what's really needed versus what's simply cool and new. Plus, you'll need their input to select a phone system that will actually move your business forward as well as fit into your IT environment.
On the phone providers' side, since this review roundup was first published, some of the products listed here now belong to other companies and some have merged into new products. If you're planning to depend on your phone system over the course of the next decade, then you should consider a vendor that's stable enough to still be around when it's time to up upgrade.
Some of that software is running on the provider's servers, but parts of it will be running on your devices, whether that's a PC a mobile phone or a VoIP phone. It's this software layer that provides the rich feature fabric, which along with its lower price, is what's drawing residential customers to the technology. Some of the more popular advanced features you'll find available in a residential service, include:
GoToConnect VoIP is a simple setup if you buy their preconfigured phones—which come from recognized names like Cisco, VTech, and Panasonic, so quality isn’t an issue. GoToConnect’s customer service is US-based, with 24/7 phone, live chat, and email options, as well as specific lines for small businesses, larger businesses, government entities, and education clients. GoToConnect also hosts an exhaustive YouTube channel dedicated to understanding phone systems and features.
SIP is built to work on a peer-to-peer (meaning endpoint to endpoint) basis. Those two points are called the "user-agent client" and the "user-agent server." Remember that those points can be swapped, so that in SIP, the endpoint making the call is the user-agent client initiating the traffic and endpoint receiving the call is the user-agent server receiving the call.
The caveat there is the proverbial fine print, usually located just below the really attractive dollar figure. This small print generally details exactly how many months that nice number will remain in effect before the bloom comes off the rose and you start getting billed a much higher number that represents the service's actual cost. Many providers don't even print this higher number on their websites, so be sure to ask the sales guy on the phone before you sign up. The nice number that pulled you in can often double or more once the introductory period wears off. Some providers even attach a minimum length of time that you'll need to suffer these higher costs before you can change or modify the service without getting hit with an additional early-termination penalty fee.
VoIP (pronounced “Voyp”) stands for “Voice over Internet Protocol” and to make a long story short—it allows you to make calls through your home internet connection. When you make a call with your VoIP system, your voice is converted into data and transmitted to the caller at the other end in the form of high-quality audio. The sound and connection typically are seamless enough to where you won’t even know the call you’ve received is from a VoIP line.
The majority of plans are loaded with a great selection of features that can come in handy when you are making or receiving calls. Many providers offer over 30 features included in the low monthly fees. These include basic call management features such as call waiting, call forwarding, call blocking, caller ID name, do not disturb, and voicemail. More advanced features such as the voicemail to email feature let's you access your messages at anytime, even when you are away from your home, simply by checking your email inbox. Distinctive ringing, additional virtual numbers, and Smartphone Calling App's are other examples of more advanced features that can be useful.