If you’re located in one of the 21 states currently serviced by Verizon Fios—which are mostly in the northeast—you’ll have access to one of the fastest internet connections available, which is perfect for VoIP. If you’re in DSL-only country, the speed will be slower, but uptime is still guaranteed at 99.95%. Either internet option will support steady VoIP service, and if your business is more medium-sized than small, Verizon could add up to a better value in the long run (especially if you’re in Fios territory).
Grasshopper isn’t technically a VoIP and it isn’t technically for residential customers, but it offers basically the same service for a competitive price. Technically speaking, Grasshopper is a cloud-hosted system that works on top of your existing landline or cell service so voice quality doesn’t suffer. While there’s a technical distinction, customers shouldn’t notice the difference. Grasshopper is built for entrepreneurs and small business owners who work from home. The Partner package is suitable for families, as it includes 3 separate contact numbers with up to 6 extensions.
The Auto Attendant is your fully customizable virtual receptionist, allowing callers to select their desired destination at will. Whether they need a specific department, directions to your business, or access to your Dial-by-Name Directory, your Auto Attendant can do it all. Configure your Auto Attendant in a snap through your online Web Portal, or by ca
Our editors have researched and tested hundreds of systems, filtering out industry leading business phone services with the highest levels of reliability, backed by unparalleled customer service, and aggressive price points. The small business VoIP providers we've featured below offer custom packages for any budget, dedicated support reps, competitive pricing, and a fully managed, hands-on approach to getting your new business VoIP system up and running in the shortest possible time. Compare these providers below, some of which are from our partners, to find the right one for you.
Be aware, however, that there are significant security implications regarding the use of mobile softphones on employee-owned devices. While it's possible for your employees to simply download the appropriate software from their respective app store, your IT department should be involved with allowing access while also confirming that necessary security steps are taken. Also be aware that there are important reasons not to allow soft phone installations on private devices of any type because you may not be able to remove that phone client if the employee leaves the company, and because local laws may impact how much control you have over the use of the device.
That covers VoIP basics, but what about the more advanced options, and why is VoIP able to offer more advanced features where a regular phone can/t? Again, the secret is software. A VoIP system, whether home or business, can access a much richer software layer than a standard line from the plain old telephone service (POTS). On the business side, this flexibility has extended to integrating VoIP with other forms of communication to such a degree they all become a single platform, generally called Unified Communications as a Service (UCaaS). You won't anything that sophisticated when you're shopping for residential service, however.
Fortunately, there are several dedicated residential VoIP providers who offer nationwide service, usually with worldwide calling plans. With one of these you should be offered at least four core features. Those include caller ID, voicemail hosted by the provider (meaning you don't need an answering machine), call waiting (essentially a one-line hold), 911 support (sometimes called "E911"), and three-way calling allowing you to reach out to a third participant in any phone conversation. There will likely be a slew of other features available, but they'll differ across quality providers while these four should always be available. Most of these will work in a two-step process: