If you want to compare pricing for multiple residential service providers you can use our Home Phone Rates Tool. Please note that the pricing does not include additional fees like sales tax, regulatory fees and any other taxes/fees that may be relevant to your location. These tend to be the same for each provider as it is based on location, however, some providers may include additional "recovery" fees for the overhead involved in state and regulatory compliance (e.g. FCC reporting compliance).
Grasshopper isn’t technically a VoIP and it isn’t technically for residential customers, but it offers basically the same service for a competitive price. Technically speaking, Grasshopper is a cloud-hosted system that works on top of your existing landline or cell service so voice quality doesn’t suffer. While there’s a technical distinction, customers shouldn’t notice the difference. Grasshopper is built for entrepreneurs and small business owners who work from home. The Partner package is suitable for families, as it includes 3 separate contact numbers with up to 6 extensions. 
The Auto Attendant is your fully customizable virtual receptionist, allowing callers to select their desired destination at will. Whether they need a specific department, directions to your business, or access to your Dial-by-Name Directory, your Auto Attendant can do it all. Configure your Auto Attendant in a snap through your online Web Portal, or by ca
You've probably been offered a home VoIP solution several times already if you've got cable TV service or if you're getting your Internet access from one of the larger Internet Service Providers (ISPs). Outfits like those love offering voice as the third leg of a "triple play" sales pitch: Internet, TV, and phone. When you see those offerings, what you'll be buying is a VoIP-based phone service, though generally one with slightly fewer features than you'll get from a dedicated VoIP provider because the provider generally isn't focused on their VoIP product, but one of the other two.
Let’s face it: the office environment isn’t for everyone. If you frequently work out of office or run a mobile business (like a food truck or pop-up store), you may find that Grasshopper is the best phone service for you. Grasshopper offers iOS and Android apps that allow you to make and receive calls on your cell phone using your business number—that way, you can keep your personal and work communications separate. It’s a great VoIP software for any entrepreneur who doesn’t want or need desktop phones as part of their PBX solutions.

Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deploying their solutions. That's definitely something we recommend, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.
Softphones are increasing in importance in VoIP offerings to the point that for some they're the only choice. They are a critical part of UCaaS and are as common on mobile phones and tablets as they are on desktop PCs. For workers in call centers, softphones are a common tool because of they're the front-end window of any CRM or help desk integration. So, for example, a softphone can combine a telephone conversation with text chat and screen sharing, which means a conversation between two employees can seamlessly add more participants, handle private text chats between those participants while the call is still going on, and extend to a collaboration session in which the group shares screens, documents, and data—no prep, no reserved lines, just button clicks.  

A high speed Internet connection is required to "carry" your calls so if you have an Internet outage (or your ISP has an outage) then your phone service will not work. Internet services have improved significantly in the last few years and outages tend to be much less common than they use to be. Again, if you have a cell phone then this may not be an issue for you.
Before you can start considering a phone system, you need to figure out what it's going to be used for, and how much of your business will be involved. You need to look at your existing phone system and decide whether you're going to simply keep all of it and bolt some VoIP functionality on top, retain only part of it, or replace the whole thing. Frequently, a total replacement isn't in the cards if only because some parts of your existing phone system can't be easily changed over to softphones or even desktop VoIP phones. For example, if you have a heavy manufacturing environment with outdoor activities, such as a steel fabrication yard or even a landscaping company, your old outdoor phones may be exactly what you need. You also need to decide what features of the existing phone system are required, and what features of a future phone system you feel are necessary to carry into the future.

Our editors have researched and tested hundreds of systems, filtering out industry leading business phone services with the highest levels of reliability, backed by unparalleled customer service, and aggressive price points. The small business VoIP providers we've featured below offer custom packages for any budget, dedicated support reps, competitive pricing, and a fully managed, hands-on approach to getting your new business VoIP system up and running in the shortest possible time. Compare these providers below, some of which are from our partners, to find the right one for you.


While the exact features offered in any particular UCaaS solution can change radically from vendor to vendor, most include options for video conferencing, shared meeting and document collaboration tools, integrated faxing, mobile VoIP integration, and device-independent softphone clients. All of these options let customers look at communications in a whole new way, namely, in an a menu-style manner where they can implement only those features their business needs and then access them any time they want and in any combination. This new approach to business communications has been growing steadily among customers over the past few years as recent research from Statista bears out.  
Similar to its popular small business VoIP solution, Ooma Office, the company touts its on-premises VoIP appliance to power its residential service. You'll find three versions of this device to choose from: the Ooma Telo, Ooma Telo Air or Ooma Telo 4G, but they all sit between your Internet router and your phones, making installation of this low-cost service plug-and-play.  
Vonage is probably one of the most well-known PBX providers on the market—and for good reason. Vonage phone service is easily scalable, so it can keep up with your business as it grows while maintaining affordable pricing. Vonage also offers integrations with everything from Salesforce to Slack. So if your business outgrows your current customer relationship management tools, you can switch without having to worry about whether your VoIP communications service offers integration with your new CRM.

It's also critical that you consider the impact of mergers and acquisitions on your phone system, both from your own organization's perspective as well as your VoIP provider. Because VoIP systems turn calls into data, the whole process isn't as plug-and-play standards-based as the old-fashioned analog phone system might have been. Should your company merge with or purchase another, VoIP compatibility will become another significant IT issue.
Voicemail routing can take multiple forms, but they're basically rules you can apply to incoming calls that will automatically route them to voicemail without even causing a ring. For example, if calls come in with Caller ID blocked, those can be routed directly to voicemail. Or if you're simply not into talking to anyone, you can hang out a digital Do Not Disturb sign and route all calls to voicemail, perhaps until you're feeling more social or every day between the hours of 9 PM and 7 AM. 

Still the pandemic won't last forever so keeping in mind core VoIP criteria is important, too. That means providing voice communications for employees at their desks. VoIP systems may also need to support a call center for sales, customer service, and support; and they often need to connect with and through a host of other communications channels, such as fax machines, video conferencing, conference calling, mobile communications, wireless handsets, and text messaging. On top of that, they're often expected to provide more advanced functionality through software, like shared meeting collaboration, voicemail to email transcription, and call recording. And lest we forget, many businesses still need a service that will connect to public switched telephone network (PSTN).  
By moving to internet phone technologies, companies are not only able to save a lot of money but also improve their communication infrastructure. Small home-based businesses that could never have a fully-equipped telephone system installed in their premises can now enjoy all the benefits at a fraction of the cost. Some VoIP services offer value for money business call plans that are specifically targeted at small home based businesses.
Collective communication is the future of business communication. This type of communication technology enables users to communicate using a variety of data formats. For example, you could text your colleague about something you might have received in an email. Different data formats are combined to ensure that people who are contacted in a way are able to get the message in different ways. VoIP and unified communications go hand in hand.

That situation is for fairly pristine network and business conditions, however. Companies with legacy equipment or unique business needs may need a hybrid PBX, in which a portion of the voice network remains in the analog world, while the rest is converted to cloud-based VoIP. This could happen if you occupy an older building without the necessary Ethernet infrastructure to support VoIP or if you had custom software built a long time ago that simply isn't compatible with newer phone technologies.
You don’t want to cheap out on your business’s VoIP plan, but . . . admit it, you sort of want to cheap out on your business’s VoIP plan. Nextiva offers an impressive balance of pricing and features that could assuage any guilt over saving a few bucks. Also, their online management platform makes it simple to juggle multiple lines and employees in different locales (read our review of Nextiva for more info).
Voicemail routing can take multiple forms, but they're basically rules you can apply to incoming calls that will automatically route them to voicemail without even causing a ring. For example, if calls come in with Caller ID blocked, those can be routed directly to voicemail. Or if you're simply not into talking to anyone, you can hang out a digital Do Not Disturb sign and route all calls to voicemail, perhaps until you're feeling more social or every day between the hours of 9 PM and 7 AM. 

There are some solutions to this issue if you have concerns. The most obvious is to utilize Uninterruptable Power Supplies (UPS) for those short outages, or a generator if you live somewhere where outages are more common (and for your fridge!). With so many people having cell phones these days most people will not be too concerned with this issue, especially when they consider the money they are saving. Most services include a call forwarding feature so you can always set that up to go to your cell phone so you do not miss important calls.
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